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Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected]

🚚Shipping

Do you ship to my country?

Yes, we are proud to offer Free International Shipping services that currently operate in over 200 countries and islands worldwide. We provide free processing, shipping and handling. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

How much is the shipping?

We provide Free Shipping on every order anywhere in the world.

Where do you ship from?

We ship from our partnered warehouses & factories located in US, EU & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

How do I track my order?

To track your order, please go to Track Your Order page, enter your tracking number, and click on Search.

How long will it take to receive a tracking number?

It will take usually between 2-4 business days. We’ll send you an email to notify you the tracking number when your order is shipped.

How long will it take for my items to arrive?

It will usually take 7-45 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. For more info, you can check our Shipping & Delivery page.

Where is you company located?

Our company is located in HK, China; Supply warehouses in: USA, Europe and China.

🛒Purchase Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

💰Charges

How can I pay?

We accept PayPal and all Major Credit Cards: Visa, Mastercard, Discover, Amex.

Which currency will I be charged in?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Why was my payment declined?

There could be several different reasons you’re seeing a decline error message or your payment won’t go through.
If your debit or credit card was declined, check to see if:
Your card is expired or out of date—if the card is expired it will be declined.
You need to confirm your card—your card may need to go through a confirmation process.
Your credit card company or bank has more information—if the above steps don’t solve the issue, you can call your card company to identify the problem. If you can still use your card, please try your transaction again.
If your payment won’t process with your bank account or you’re still having problems with your card—try changing your payment method at checkout.

Was my credit card charged twice?

It probably was not charged multiple times since we use secure PayPal and Stripe for payment methods. When your bank declines or does not honor a payment, you will see our Payment Failure page that means your payment was not successful therefore your card was not charged. If you’re concerned about those charges, please contact your bank for more information.

🎁Orders

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to [email protected]

🔒Security & Privacy

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

đŸŽ«Coupon

Do you have any coupon code available?

Yes, we usually give away promo coupons on our store banner or to our subscribers via email newsletters.

How can I redeem coupon?

To redeem a coupon code:

  1. Add items to your cart
  2. Proceed to the secure checkout page
  3. Enter your promo code in “Gift Card or Discount Code” box
  4. Click Apply.

How can I get a special deal?

Please subscribe to our newsletters to get special deals and bargains. It’s free to subscribe to our no-obligation email list where you will get special discounts, giveaway announcements, VIP deals and coupons. You can unsubscribe anytime. We never sell your information.

Does my coupon code include shipping?

Yes, your coupon code does include shipping. Since we provide free shipping and handling, you don’t have to worry about delivery charges.

Can I combine different coupon codes?

Our system accepts only one coupon code, therefore you may not combine multiple coupon codes.

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