All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. If the order has been shipped, unfortunately we are unable to cancel your order.
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Used products, or products damaged by the customer will not be eligible for refund.
In order to receive your refund please follow the steps below:
1) Request your Return Authorization Number and by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason.
2) Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3) To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
4) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 45 days after delivery
We do not accept returns for on-sale items unless the items are damaged. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]opetek.com.
Only regular priced items may be refunded, unfortunately on-sale items cannot be refunded.
We don’t offer exchanges.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.